The Accreditation process assesses the quality of a General Practice against professionally developed standards. In our case, these standards are set by the Royal Australian College of General Practitioners (RACGP). At Federation Clinic, the Accreditation assessment is provided by Australian General Practice Accreditation Limited (AGPAL), an independent company with representatives from peak Australian medical organisations.
Accreditation involves a three-yearly cycle where Practices are assessed against the RACGP Standards for General Practice. A continuous quality improvement cycle aimed at improving and maintaining the internal organisation and management is carried out after the Accreditation assessment.
On achievement of Accreditation, the Clinic receives an AGPAL Accreditation Certificate and recognition as an Accredited General Practice.
Federation Clinic has been taking part in the Accreditation process for many years and has been honoured with National awards including the RACGP/AGPAL Victorian Practice of the Year, and the AGPAL Quality Innovation Award.
Our next Accreditation cycle is due in 2017, so throughout 2016, we are working very hard on reviewing all of our systems and processes. If you have any suggestions or feedback about things we could do to enhance the services we provide, we would love to hear from you, feedback@federationclinic.com.au
SERVICES
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In an emergency please call '000'.
Every effort is made to keep appointments running to time, however, due to the unpredictable nature of our work this is not always possible. Patients are encouraged to contact us prior to an appointment to check that the schedule is running to time.
Please give thought to the amount of time your appointment may require. If there are multiple or complex issues that need discussion, please let reception know when booking your appointment so that sufficient time can be allocated with the doctor.
